Payment Plans and Top-Up Orders
Unfortunately due to a high number of people abandoning and misusing the payment plan system we will no longer be offering this function.
Periodically, if there is high demand The Norse Nook run top-up orders direct from manufacturers via our Facebook group, The Norse Nook Natter.
This gives our customers the chance to order in items that have sold out online or that we have not stocked.
When a top-up order Facebook post is created and a comment is made we will contact you for a PayPal email address (unless we have one on file) and then invoice you for a 20% non-refundable deposit to secure your item on the order.
Please note from now on we will require this 20% deposit before placing the order due to an increased volume of non-payers.
If the item arrives and the remaining balance is not paid, then the deposit will not be refunded and the item will be made available on the site for general purchase. If your item does not get delivered, or if there is a fault (as determined by The Norse Nook and the manufacturing brand), a refund will be made to you in full within 14 days.
All orders will be shipped by standard 2nd class post upon arrival (as long as the invoice has been paid in full), unless the lead time for the order has been over 3 weeks, in which case items will then be shipped 1st class.
Please note some brands such as Dear Sophie sew to order and time for items to arrive may be up to 4-6 weeks. We will use The Norse Nook Natter facebook group in order to keep customers uptodate with estimated arrival times.
Invoice reminders will be sent 3 times. If these are not responded to and no payment is received we will release the item for general sale and the 20% deposit will be kept.
If a customer repeatedly abuses the top-up order system, despite communication of order status and invoice requests, they will no longer be able to participate in top-up orders.
Please note loyalty points will no longer be automatically added to a customer account for a top-up order unless by request. This is due to the large admin time this takes.